Terms of Service

These Terms govern your access to and use of the Voltara Systems software and related services. By creating an account, subscribing, or using the service, you agree to these Terms.

1. Who these Terms are between

These Terms are a binding agreement between you (the “Customer,” “you”) and Voltara Systems, a company registered in Cairo, Egypt, trading as “Voltara Systems” (the “Company,” “we,” “us”). For the avoidance of doubt, Voltara Systems is a software company and is not affiliated with, endorsed by, or connected to any energy, EPC, or project-development business operating under a similar name.

The Company’s registration details are:

• Registered legal entity name: [[PENDING: registered legal name]]
• Arabic legal name: [[PENDING: Arabic legal name]]
• Commercial registration number: [[PENDING: CR no.]]
• Tax identification number: [[PENDING: tax ID]]
• Registered address: [[PENDING: registered address]]

2. Definitions

• Service — the Voltara Systems hosted software, including the bankable solar design studio, the 13-stage CRM, the lead-to-design-to-proposal-to-project wedge, the project state machine, the unified task board, and (where included in your plan) the Finance / e-invoicing, HR / Payroll, Procurement, and After-Sales modules.
• Subscription — a paid plan (for example Estimate, Wedge Bundle, or EPC Platform) entitling you to the Service for a recurring term.
• Generated Documents — outputs the Service produces from your inputs, including feasibility PDFs, single-line-diagram (SLD) / permit packages, costed bills of materials (BOM), and client one-pagers.
• Customer Data — data you, your team, or your end customers submit to, or generate within, the Service.
• Paddle — Paddle.com Market Limited and its affiliates, our authorized reseller and merchant of record (see Section 5).
• Seat — an individual authorized user permitted to access the Service under your plan’s seat allowance.

3. The Service

The Service helps mid-market solar EPC firms turn a sales lead into an engineered, bankable proposal and then run the resulting project. We license the Service to you on a subscription basis for your internal business use, subject to your plan’s limits (seats, included quotas, and the modules enabled for your plan).

We may update, improve, or modify the Service over time. We will not materially reduce the core functionality of a paid plan during a paid term without offering you a reasonable remedy. Features described as planned or “on the roadmap” are not part of the Service until released.

4. Accounts & acceptable use

You are responsible for your account, for keeping credentials confidential, for the activity of your Seats, and for ensuring your users comply with these Terms. You must provide accurate registration information and keep it current.

You agree not to:

• share, resell, or sublicense the Service beyond your purchased Seats, or circumvent seat, quota, or plan limits;
• reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent that restriction is prohibited by applicable law;
• upload unlawful content, malware, or data you have no right to process;
• use the Service to build a competing product, or to scrape or systematically extract the Service’s underlying methodology, catalogs, or templates; or
• use the Service in a way that disrupts, degrades, or imposes an unreasonable load on it or on other customers.

We may suspend access where we reasonably believe these Terms are being violated or where required to protect the Service, other customers, or third parties. Where practicable we will give notice and an opportunity to cure.

5. Billing — Paddle as merchant of record

Because Paddle is the merchant of record, Paddle’s buyer terms and checkout terms also apply to the transaction, and Paddle is the entity that appears on your card or bank statement, issues your tax invoice or receipt, and is responsible for collecting and remitting any applicable taxes. We do not store your full payment-card details; those are handled by Paddle and its payment processors.

Prices are quoted in US dollars unless stated otherwise. Taxes may be added at checkout depending on your location, as determined by Paddle. Regional pricing may be available on request.

6. Subscription term, renewal & cancellation

Subscriptions run for the term you select at checkout (for example monthly or annual) and, unless cancelled, renew automatically for successive terms at the then-current price, billed by Paddle at the start of each term.

You may cancel at any time; cancellation stops the next renewal and your plan remains active until the end of the current paid term. Cancellation, renewal mechanics, and refund eligibility are governed by our Refund & Cancellation policy, which forms part of these Terms. Because Paddle is the merchant of record, billing-related refunds are processed through Paddle.

Metered usage (for example bankable PDFs produced beyond your plan’s included quota, or standalone pay-per-document purchases) is billed in addition to your plan, at the rates shown at the time of use.

7. Intellectual property & your data

We own the software. The Service, including its source code, design engine, calculation methodology, equipment catalogs, templates, user interface, and all related intellectual property, is and remains the property of Voltara Systems and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your Subscription, and nothing in these Terms transfers ownership of the Service to you.

You own your data and your documents. As between you and us, you retain all rights to your Customer Data and to the Generated Documents the Service produces from your inputs. You grant us a limited licence to host, process, and transmit your Customer Data solely to provide, secure, and support the Service. We may use aggregated, de-identified data that does not identify you or any individual to operate and improve the Service.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

8. Nature of the outputs — engineering aids, not advice

You are responsible for reviewing, validating, and signing off on any output before relying on it or presenting it to a third party (including a bank, lender, independent engineer, authority, or end customer). Where a competent professional’s certification or a wet-stamp is required by law or by a counterparty, you must obtain it.

Jurisdiction coverage differs in maturity. Egypt is a validated jurisdiction. Saudi Arabia, Jordan, and the United Arab Emirates (Abu Dhabi and Dubai) are in validation / preliminary, and outputs for those markets carry a preliminary caveat. You must independently confirm local regulatory and code requirements for the jurisdiction of any project.

9. Warranties & disclaimer

We provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the maximum extent permitted by applicable law, the Service and all outputs are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any output will meet your specific requirements.

10. Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, financing, goodwill, data, or business opportunity, arising out of or relating to these Terms or the Service, even if advised of the possibility.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your reliance on a Generated Document without the professional review and validation required by Section 8.

12. Term & termination

These Terms apply for as long as you use the Service. Either party may terminate for the other’s material breach that remains uncured after a reasonable cure period. On termination, your right to use the Service ends. For a reasonable period after termination you may export your Customer Data and Generated Documents; thereafter we may delete them in the ordinary course, subject to the retention described in our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give reasonable notice (for example by email or in-app notice) before it takes effect. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree, you may cancel as described in Section 6 and the Refund & Cancellation policy.

14. Governing law & disputes

These Terms are governed by the laws of [[PENDING: governing-law jurisdiction]], without regard to its conflict-of-laws rules. The courts of [[PENDING: governing-law jurisdiction]] have exclusive jurisdiction over disputes arising from these Terms, except where mandatory consumer-protection law gives you the right to bring proceedings elsewhere. Disputes relating to payment may also be subject to Paddle’s terms as merchant of record.

15. General

If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale of assets. These Terms, together with the Privacy Policy and the Refund & Cancellation policy, are the entire agreement between us regarding the Service.

16. Contact

Questions about these Terms? Email support@voltarasystems.net. Voltara Systems · Cairo, Egypt · registered legal entity [[PENDING: registered legal name]], commercial registration [[PENDING: CR no.]]. Billing enquiries are handled by Paddle.com as merchant of record.